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Policies and Procedures

The Public Utilities Department's Billing and Collection Policies are implemented with the approval of the San Diego Mayor and City Council. These policies mostly apply to customers who don't pay their water/sewer bill on time.

Important components of the policies and procedures include:

  • Backbilling. The Public Utilities Department is obligated to bill for all services provided.
  • Extensions. Extensions can only be granted by Public Utilities Department management under limited conditions. These include: health and safety, legal negotiations, or if, by not granting one, there would be a negative impact on other ratepayers.
  • Deferred Payments. The Public Utilities Department has the authority to grant a deferred payment for up to 12 months. Payment must be made within one year or referred to City Treasurer.
  • Security Deposits. The deposit, for those customers requiring one, is equal to two average billing periods.
Shut-Off Order Processing Fee $30.00
Restore service $25.00
Remove meter due to an illegal reconnect $45.00
Reinstall meter after an illegal reconnect $38.00
Check Return $25.00
Meter controversy test (Cost determined by meter size) $66.00 or $99.00

These fees are strictly cost recoverable; they are equal to how much it costs the Public Utilities Department to perform the work.

For more information, please contact the Public Utilities Department at (619) 515-3500.